Guest Manager

TVM Front Office software is designed to accommodate the needs of various types of properties viz the hotels, motels, resorts, small hotel franchisees etc.
To help Hotel solve difficult task of capturing guest information at a glance and also designed for the purpose of maintaining details of various guest bills, Ledger, debit/credit, Sales Detail, Deposits, Refunds and other transactions of the hotel. Also, it generates audit report which tells the financial position of the hotel at a particular period.

The TVM Front Office Module provides the following features to its users:

•    It’s a Menu-Driven Programs with user friendly interface.
•    It saves time and Improves Efficiency
•    It facilitates quick and easy access to guest information master bill, receipts etc.
•    It controls user access at screen and module levels.
•    It handles guest bills, deposits, refunds, track receipts Real time, sales details and audit
•    It integrate with TVM Payroll, BIZ EDGE ResPOS, BIZ EDGE Accounting and Stock Control
•    It has record for every user posting  in order to track user activity and help deter fraud
•    You can post reservations for guest in advance.
•    It provides the history of all guests over a particular period.
•    Graph data, print it, create a PDF or email it
•    Look up guests by any contact information
•    It can integrate with most electronic key card readers.
•    Guest registration or check in guest
•    Co-operate Guest Account registration
•    Single Reservation and Group Handling
•    Room Inventory View provides 7 days rooms position with room type summary
•    Setup of Release Date and Time For Any Reservation and Booking
•    Option to Cancel or No Show Any Reservation Or Group Booking
•    Group Check In & Check Out
•    Applying group Rate, Group Discount & Group Settlement
•    Group Folio option and Email group Folio
•    Printing of Guest Registration card In advance
•    Flat Discount and various types of discount can be offered
•    Split Folio option to separate on extra charge and room tariff
•    Close folio option for long staying guest
•    Advance deposit and refund option
•    Direct Billing / City ledger and Folio Transfer options for settlement.
•    Guest black listing.
•    Wakeup Call note and Guest follow up option.
•    Night audit reports.
•    Room Tariff/Rate management
•    Transfer guest bill (From Transaction A to Transaction B etc)
•    Guest Charges
•    Guest Room change management
•    Setting Room Status
•    Check in from history, reservation and city ledger






Outputs from the Package (Reports)

•    Account Notes – This is a slip that will be given to guest every morning showing his/her account Status and also reminding the guest if he/she is checking out by the stipulate time.
•    Master Bill (Individual) – This is a report that contains all transactions of a guest in detail.
•    Master Bill (Group) – This is a report that contains all transactions of a group guest in detail.
•    Guest Registration Card: A slip that shows all guest contact information
•    Guest Account Update: A detailed list of guest in the house with their debit and credit balance at a glance.
•    Guest List: A detailed list of guest in the house with their check in and checkout date at a glance.
•    City Ledger: Shows a list of checked out debtors/creditors and the amount involve.
•    Cooperate Ledger: A detailed report of all transaction with each and every cooperate customer/guest
•    Departure: A detailed report of all guests living the hotel, over stayed and checked out guest.
•    Guest History: A summary of guest record of visits from the very first time of visit viewed at a glance.
•    Deposit Slip: A detailed of all deposit collected from the guest by the receptionist, which can also serve as reprint for the guest incase he/she misplace the original.
•    Contact: A list containing all the address, phone number and email address of all guests.
•    Reservation: A report showing the list of guest on reservation either (arrived, expected, canceled and no shows).
•    Sales Detail: Based on the principle of real-time, it presents an up-to-date sales record for every transaction.
•    Room Sales: A detailed report of all in house guests showing the room rate the guest was charged and total number of room occupied for the day.
•    Cash Log: Shows you the report of Cash collected from each department  and by all Cashiers
•    Posted Transaction: It shows all transactions posted through the system with the names of the user that posted each transaction.
•    Deleted Transaction: It shows all transactions deleted through the system with the names of the user that deleted each transaction.
•    Security Report: A shows a report that gathers guest registration information at a glance printed for the State Security Department.
•    Guest Blacklist: It shows the list of guests that are blacklisted.
•    Density Chart: It show a graphical chart of occupancy for each day and viewed monthly.




Add-On Interface Available for TVM – Front Office
•    Call Accounting Software
•    PABX – Call Accounting Interface
•    Key Card Door Lock Interface
•    Financial Accounting Software Integration (Biz Edge Accounting)
•    Online Reservation Interface
•    RAW – Report Any Where